Customer Service Recruitment Agency

They are the superheroes that can turn ‘Can I speak to the manager?’ into ‘Can I speak to your amazing customer service team again?’

Customer Service Recruitment Agency

They are the superheroes that can turn ‘Can I speak to the manager?’ into ‘Can I speak to your amazing customer service team again?’

CUSTOMER SERVICE RECRUITMENT AGENCY

Build your all-star client service team with the leading customer service recruitment agency

Exceptional customer service is the backbone of any thriving business. It’s about more than just answering queries; it’s about building relationships and ensuring customer satisfaction. Your customer service representative is first in line to respond and react to customer issues — a duty only the right person can successfully manage. We recognise that every business is unique and demands a bespoke approach to securing talent. That’s why we tailor our services to fulfil your specific customer service recruitment requirements. Our process goes beyond the surface and investigates the key characteristics that make a winning applicant. We evaluate their problem-solving skills and qualifications and document personal attributes and career aspirations we think could make a positive difference in your organisation.

Why choose EST10 as your customer support staffing agency?

Choosing EST10 means you’re opting for a partner who understands the critical role customer service plays in your business. As a customer support staffing agency, we are committed to helping you find talented and personable industry professionals who will enhance your team and positively contribute to your company’s overall growth and success.

If you’re looking to enhance your customer service team with dedicated and skilled professionals, EST10 is here to help. As a trusted customer service, customer support and contact centre recruitment agency, we are ready to assist you in finding the right talent and career opportunity. Contact us today to discuss your customer service staffing needs.

Out with the old, in with the EST10 way

The traditional recruitment process for a customer service representative involves sifting through a mountain of resumes, conducting endless interviews, and crossing fingers, hoping to strike gold. We’re here to change that!

At EST10, we’re all about delivering a concierge-style experience in the world of recruitment. Your customer service representative is the direct point of contact for your customers. They are responsible for answering questions, resolving issues, and ensuring a positive end-to-end experience. That’s why, beyond the usual skills and qualifications checklist, we dive deep into their values, personalities, and dreams. With access to a wide talent pool, the best consultants, and a knack for spotting talent, we have your best interest at heart!

The EST10 recruitment process
Our approach goes beyond the surface — we dive deep into understanding both our clients and candidates. We ask the right questions (even the tough ones) to unearth the bigger picture.

Our process is simple:

  1. Call Us — We love a phone call! Reach out when you’re ready to hire or even just to understand the process and why we are so certain we can find you, your all-star customer service representative!
  2. Visit — We’ll schedule a visit to gain an in-depth understanding of your requirements.
  3. Plan and Timelines — We’ll keep you in the loop about all the key details. And, did we mention our average timeline to fill a permanent role is 5 – 10 days?
  4. Relax — Sit back and relax while we do the heavy lifting.

Can’t wait 5-10 days for your new hire? No problem! We can have a temporary candidate with you within hours, even for eleventh-hour requests.

Let’s Get Started

Looking to recruit a Customer Service Representative?

Get in touch with our team to start your recruitment journey.
Or call us directly on 02 9002 0222

Visit us at

Level 10, 66 Hunter St,
Sydney, NSW 2000

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Our VLOG is out now! Kickstart the new financial year with our July Market Update. We explore: Are ...
Australia: Why is the skills shortage still so concerning in 2024?
Coming out of the pandemic, our skills shortage has been one of the most heavily discussed, debated...
Tips to secure a pay rise ahead of a performance review
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Hybrid work is here to stay. It has to. For a start, it was here well before COVID-19, with 7% of ...
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Are you self-sabotaging your career? You might be. That’s the thing with career self-sabotage, it ...
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Entitlement has always been a part of our workforce, to some degree. We value and encourage individ...
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We are celebrating EST10’s 14th birthday!
We celebrate many things in our business and one of these is always EST10’s birthday. Maybe it’...
July 2024 Market Update
Our VLOG is out now! Kickstart the new financial year with our July Market Update. We explore: Are ...
Australia: Why is the skills shortage still so concerning in 2024?
Coming out of the pandemic, our skills shortage has been one of the most heavily discussed, debated...
Tips to secure a pay rise ahead of a performance review
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Are you self-sabotaging your career? You might be. That’s the thing with career self-sabotage, it ...
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Our Quarterly Industry News is out! It’s packed with valuable insights on our current job mark...
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Entitlement has always been a part of our workforce, to some degree. We value and encourage individ...
Tips to secure a pay rise ahead of a performance review
Annual performance reviews are about to occur in many organisations. If a pay rise is top of mind...