The traditional recruitment process for a customer service representative involves sifting through a mountain of resumes, conducting endless interviews, and crossing fingers, hoping to strike gold. We’re here to change that!

At EST10, we’re all about delivering a concierge-style experience in the world of recruitment. Your customer service representative is the direct point of contact for your customers. They are responsible for answering questions, resolving issues, and ensuring a positive end-to-end experience. That’s why, beyond the usual skills and qualifications checklist, we dive deep into their values, personalities, and dreams. With access to a wide talent pool, the best consultants, and a knack for spotting talent, we have your best interest at heart!

The EST10 recruitment process
Our approach goes beyond the surface — we dive deep into understanding both our clients and candidates. We ask the right questions (even the tough ones) to unearth the bigger picture.

Our process is simple:

1. Call Us — We love a phone call! Reach out when you’re ready to hire or even just to understand the process and why we are so certain we can find you, your all-star customer service representative!
2. Visit — We’ll schedule a visit to gain an in-depth understanding of your requirements.
3. Plan and Timelines — We’ll keep you in the loop about all the key details. And, did we mention our average timeline to fill a permanent role is 5 – 10 days?
4. Relax — Sit back and relax while we do the heavy lifting.

Can’t wait 5-10 days for your new hire? No problem! We can have a temporary candidate with you within hours, even for eleventh-hour requests.