The Future Of The Administrator

Posted On 21 Oct 2020

The Future Of The Administrator

21 Oct 2020
The Future Of The Administrator

Candidate Resource, Employable, Employer Resource, News & Events

The Future Of The Administrator

You know us well enough now, to appreciate we don’t disguise the truth and are not afraid of drawing attention to the elephant in the room or our midst!

The discussion about the future of administration roles has been looming for a while, well before 2020 and now is the time for us to bring it to the forefront.

The brilliant news is if you work in an administration style role, your future is secure – but you need to be good! Your role is also changing and for the better. Trust me; this really is great news!

Grounded Optimism

Before I start, as a note, I am refraining from using the word COVID-19 – I don’t know about you, but I’ve had enough of saying and using it in our everyday dialogue. From October, I have made a conscious decision to move away from this vernacular. By removing it from my consciousness and without underestimating the situation, I am hoping to transform my thinking into blue skies instead! Grounded optimism!

The new norm?

2020 has brought about enormous change to the employment market and the role administrators play in organisations. Job losses have been immense and the bounce back or return, slow and also different. What this will mean, is those businesses and executives who have learnt to make do without an administrator, might attempt to make this their norm.

My estimate on this is circa 20%.

Administrators – A godsend…

And then there is the other side of the equation, where during this time, Executives, Managers, Business Owners, Entrepreneurs etc. have learnt to lean heavily on their administrators, i.e. their EA, PA, Team Assistant, Office Manager etc. For those belonging to this category – it’s the very best of news because now these Managers have been able to witness the true worth and value of you and this role.

I can bear witness to this situation. I have always known (of course!) the real value of a great administrator; however, the last few months have seen me lean and rely upon both our Administration Manager and Business Manager like never before. They have been a godsend to me.

You need to be good

For any administrators in this category, your future is assured. Not only have you been given wings, but you are well on your way of securing your future employability. For candidates in this category, your role will continue to evolve and become more pivotal in supporting your Manager(s).

So, I mentioned above you need to be good, what does this look like?

  • Great IT, and technical skills for a start – this has to be your ‘thing’
  • Ability to learn and pick up new skills and quickly, i.e. are you teachable? To be teachable, you also need to be able to self-source, i.e. if you don’t know how to do something, work it out
  • Proactive – observe, action and envision
  • EQ – read the situation, put yourself in other shoes, especially during tough, sensitive and trying times
  • Be engaged – love your job
  • Resilience – do not give up
  • Ask for more – don’t be afraid to stretch yourself in doing more

It’s a lot. This is what good looks like and why the value is there for a person of this calibre. Don’t be put off by the above list. Work towards it, so you know you are good.

As you can see – your future is assured!

“Let us realize that the privilege to work is a gift, that power to work is a blessing, that love of work is success.” – David O. McKay

About the author
Roxanne Calder
Managing Director

As Founder and Managing Director at EST10, Roxanne has an all-encompassing role that includes building and growing the business, as well as actively recruiting and consulting.

After completing a Bachelor’s Degree at Monash University, Roxanne began her recruitment career with renowned recruiter Julia Ross. From there, Roxanne worked in HR and recruitment with a number of global players and boutique businesses throughout Australia, the UK, Singapore and Hong Kong for over 20 years. She has been responsible for managing large teams and projects, implementing RPO models, managing and assisting businesses to an IPO and assisting companies in setting up their recruitment teams and processes.

Following completion of her MBA at the Australian Graduate School of Management, Roxanne launched EST10 in July 2010. In doing so, she hoped to combine the flexibility and high touch service levels of boutique agencies with the structure and strategy afforded to larger firms. Roxanne believes in high-touch, high-care consulting and is always on the lookout for consultants that share this vision of recruitment.