Hybrid work needs a performance review

Posted On 19 Jun 2024

Hybrid work needs a performance review

19 Jun 2024

Candidate Resource, Employer Resource, Interview Tips, On The Job, Popular Culture

Hybrid work is here to stay. It has to. For a start, it was here well before COVID-19, with 7% of us working from home. However, due to the pandemic and the proliferation of WFH, our workforce has a sweet tooth-like addiction to hybrid work.

Globally, as of 2023, six in 10 full-time employees want flexible work, and if you are in Europe, 66% believe WFH should be a legal right. It is nearly an insurmountable task for any business to counter the hybrid proposition.

Flexible working came into our lives with such force, primarily due to imposed health requirements. Recall the days of social distancing, spacing out desks, diligent hand sanitizing, and the six-foot distance in queues for morning coffees. Then, the other benefits became obvious; decreased travel time, freedom to adapt to work requirements, and before we knew it, a better work-life balance entered our lives.

The paradigm shift in how we work makes hybrid work hard to refute. However, a successful hybrid model must also deliver organizational benefits. A pushback might be needed and even the occasional “no.”  Just like the sweets, some restraint is good for us.

HOW WE LOST OUR EQUILIBRIUM

The gentle sway between two spheres, employer and employee, one side to the other, in time and rhythm. Sometimes there is a lot of give, and other times, more take, but it all normalizes out. Until our skills shortage entered our world. The fight for talent changed the employer-employee relationship and balance profoundly.

As every leader, manager, and organization raced to fix the problem, flexible everything was on offer: late starts, early finishes, compressed workweeks, workcations, etc., and so much more. With very little restraint and too much of a good thing, we lost the equilibrium.

THE SHADOW SIDE OF HYBRID WORK

The desire for flexible working is a given, even for those most senior. But hybrid work, not managed well, is not what it seems. Despite the original benefit of time saved commuting, additional hours worked are well reported. Constantly being on, “just another 10 minutes” or “one more email” incrementally adds up, compounding the pressure.

The delineation of work and home became blended. Looking at spreadsheets, actioning emails, and juggling virtual meetings while at our child’s sports day became the norm. Intermittent working while at a doctor’s appointment, waiting for ultrasounds, etc., and we stopped being present. It vanished along with the precious curated space we had carefully procured for our life’s other priorities.

THE FRENETIC JUGGLE

We underestimated the appropriate tools, structure, and, yes, discipline to support successful hybrid working. Juggling working patterns between office and home and adjusting hours, even if only slightly, makes routine hard to establish. It takes its toll emotionally and psychologically. And the statistics show this.

Burnout is becoming more prevalent, not less: 77% of workers are experiencing burnout at their current job, and over 50% cite more than one occurrence. For further clarity, 86% of remote workers are experiencing burnout, 70% of in-person workers report the same feelings, and hybrid workers sit somewhere in the middle at about 81%.

 

Originally published by www.fastcompany.com

About the author
Roxanne Calder
Managing Director

As Founder and Managing Director at EST10, Roxanne has an all-encompassing role that includes building and growing the business, as well as actively recruiting and consulting.

After completing a Bachelor’s Degree at Monash University, Roxanne began her recruitment career with renowned recruiter Julia Ross. From there, Roxanne worked in HR and recruitment with a number of global players and boutique businesses throughout Australia, the UK, Singapore and Hong Kong for over 20 years. She has been responsible for managing large teams and projects, implementing RPO models, managing and assisting businesses to an IPO and assisting companies in setting up their recruitment teams and processes.

Following completion of her MBA at the Australian Graduate School of Management, Roxanne launched EST10 in July 2010. In doing so, she hoped to combine the flexibility and high touch service levels of boutique agencies with the structure and strategy afforded to larger firms. Roxanne believes in high-touch, high-care consulting and is always on the lookout for consultants that share this vision of recruitment.

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