“Hybrid is an environment of significantly higher autonomy. Micromanagement and ‘checking’ doesn’t work. Clearly communicate all tasks, requirements, deadlines and include the ‘why’,” Ms Calder explained.
“Explanation of the bigger picture fills in the gaps, puts people on the same page, encourages purpose, supports creativity and clarity, mitigates deviation from the plan and strengthens enterprise thinking. Hold your team accountable. Celebrate and recognise the wins each time.”
Connectivity is equally important, as hybrid working can often reduce the connection we have with colleagues. Seeking out moments to communicate is important.
“The instants of passing each other in the office, walking to the lift, or the chat before a meeting are now limited. These short moments impart a magnitude of information,” Ms Calder said.
“When in physical proximity, there are other messages we don’t notice immediately, but subconsciously, we take it all in. The fleeting frown or furrowed brow of a team member. You connect the dots later, and that tiny snippet of information is the crucial puzzle piece.”
Connection can be built through a mix of policy and personal initiatives.