- Understand emerging skills
“In today’s market, adaptability and willingness to learn are crucial,” says Calder. “If you leave things for too long, it will be harder to get across any new skills.”
- Investigate industry trends
“For accountants, it could be regulatory changes, the impact of AI and ethics, blockchain – any of those sorts of things,” says Calder.
- Assess what skills will be most relevant in the next three to five years
“AI, critical thinking, ethical judgment, all those things are indispensable,” says Calder. “Skills that will be in demand across the board and across industries, not just in accounting, will be things such as communication skills and relationship-building skills. I call them our human skills. Those skills are the ones I know will be in high demand in the future.”
Calder adds that anyone in a senior role knows the importance of communication when there’s a critical problem – it could be with a client or key company. A human – their character and problem-solving skills – is needed to find a solution.
“It is one thing to resolve the actual problem, but the issue of customer confidence and trust might linger, and that’s the human element and trust,” she says.