Pre-COVID-19 and workplace perks were different. In essence, perks were a benefit or bonus of employment, directly connected to the business or industry and intrinsically linked to employee motivations. Work in a hair salon and receive haircuts, and if you have a passion for foreign countries and cultures, a job in the travel industry sees you benefiting from discounted holidays.
Along came the skills crisis, and perks became so much more. Employers pulled out all stops. No longer directly related to what the organisation does, perks became everything and anything; healthcare, gym, food, remote working, you name it, it was on offer. Often the deciding factor, perks were the gift with purchase where the gift was more important than the purchase.
It wasn’t enough. Like a glittering prize, the attraction was there, but what was on offer missed the mark, providing no enduring strength to hold people. An unstoppable tidal wave of workplace displacement and confusion followed and, with it, further business disruption. In 2022, right in the midst of our perks profusion, employee engagement figures were overwhelmingly pessimistic, 60% of employees worldwide were not engaged and 19% actively ‘disengaged’. Resignations followed with quit rates at heights not seen before in the 21st century.
Perks cannot be extra add-ons, provided without measurement and strategy. There must be a return on investment. So, how effective are our perks?