How to manage your manager!

Posted On 10 Feb 2024

How to manage your manager!

10 Feb 2024
Welcome to the February edition of The Assistants Newsletter!

The Assistants Newsletter

Welcome to the February edition of The Assistants Newsletter!

We are well into the swing of the new year now, with nearly everyone back to the office full time and the city, once again bustling with activity!

This month we are focussing on Managing your Manager, an Assistants role revolves around managing many different elements and one of these is their manager. This is not something everyone realises! Every relationship, including that of an employee and their boss is different but many of the fundamentals are the same – we hope you find some helpful pointers below.

Much Love,


How to manage your manager!
This is a topic people sometimes feel uncomfortable with. But there is no reason to! The fundamentals of every relationship, personal or professional require some form of managing. Great workplace relationships require boundaries, effort and a give and take from all parties. Meaning, it is not a one one-way street, especially for assistants and their executives. In essence, managing your manager is no different to any other important relationship and requires transparency and trust.

The big question, is, how? To start put yourself in your manager’s shoes. What do they need to achieve and what do they value as important? This will provide you with a better understanding of the way they think and the actions they take. Having a clear picture of their needs and priorities will help you ascertain what keeps them awake at night, the deadlines, targets or simply what is at the top of their priority list right now (which of course shifts and changes all the time). Armed with that information you can take steps to help. The more stress you alleviate and time you free up for them, the better they will perform, and the more professional you both look!

Asking questions is a must! But choose the time wisely. As they are about to step into a board meeting probably isn’t the best moment! The type of questions will vary depending on individual relationships but go beyond, ‘what else can I help with?’ Ask specifics like, what is your biggest concern now? Or what major goals do we need to achieve this week? You will always glean nuggets of information this way, and sometimes even the smallest action makes a big impact.

The eyes and ears of the office. Unofficially we often find ourselves in this position. Some of this (certainly not all!) information is critical for you to share with your boss at an appropriate time. It isn’t telling tales or being nosey, it is quietly keeping them abreast of how the team is coping, and any problems on the horizon. These details assist in managing their team members. Relevant information helps to pre-empt issues and the more you can help your manager in these areas, the better the whole team performs. Subtle reminders of team birthdays, major events happening in team members lives or other key facts, will quickly make you indispensable and your boss shine in their role.

Observation. One of the key points in expertly managing your manager is observation. The more you notice about their working style and preferred communication the more successful the relationship will be. One area to focus on is their daily patterns. Are they an early riser or a night owl, do they block out certain times of the day for activities whether that is personal like the gym, or professional such as reviewing documents. It will help to tailor your support for them. Also, to keep in mind, your actions and communication directly impact your manager’s reputation. Knowing this will help you to convey the right message if your manager is not available. Do they want it known they are at the gym, lunch, meeting with the Chair, reading documents?

Feedback. It is important to remember you are integral to the success of your manager. In being that key person, you need to always be growing and developing, which means being open to feedback and taking direction. Don’t be afraid to ask for feedback. Open and honest communication is important. Without transparent conversations it is hard to develop a true connection.

Records. In today’s digital world, communication moves at lightning speed, and with that, it becomes easier and easier for action points, deadlines, or even meetings to slip through the cracks. Work out a system that works for you and your boss to keep track of all activities, discussions and follow up points so that nothing is missed. This could be an end of day update email, or shared online to-do list, whatever process works for you, make sure you both agree to it and then ensure you both stick to it!

Managing your manager is an ever-evolving skill, and one that can always be improved, but the more you work at it, the more aware you become of its importance and the bigger the impact you can have on, not only your boss’s life but also your own professional development.

How to manage your manager!

What’s new….

The Caterpillar Club

Pitt Street


An underground music bar at 92 Pitt St, Sydney. Boasting one of the world’s largest private record collections and masterful snacks.


EST10 Hot Job

Executive Assistant

$120,000 package

Professional Services

Unique opportunity to join a prestigious Australian organisation that carries on an extraordinary legacy.


Most listen to this month

Rox was delighted to join the TODAY Show team to discuss the top workplace trends for 2024.

Stay ahead of the curve and click on the link below to watch now!


Upcoming events

Colleen Callander and Shannah Kennedy.

ELEVATE – The Pathway to High Performance and Personal Growth.

12.30pm, Wednesday 14th February 2024

Colleen Callander is an award-winning former CEO of Sportsgirl and Sussan with 30 years of experience, and Shannah Kennedy is a master life coach and life planner with over 20 year of experience. Together, they specialise in High Performance Living and Leadership and share a singular mission, to elevate humans!


Adrian Baillargeon.

Performance Energy.

12.30pm, Wednesday 13th March 2024

Rarely do we give ourselves permission to pause and think about what we need in our lives to perform at our best in the workplace. We live in a world of higher uncertainty, stress and higher fatigue levels than ever before. Learn the strategies that will help you understand what you need to do to maintain your energy levels!



And something for you....

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Curling up in bed to watch your favourite romcom or thriller is truly one of life’s greatest joys. Now, imagine yourself snuggled up in a queen-sized bed, surrounded by sand, watching the latest Hollywood release under the stars. It sounds like a summer dream, right? Well, dream on, Sydney. The world’s biggest outdoor bed cinema is landing on a beach in Barangaroo this summer and tickets are already on sale. Mov’in Bed will transform Barangaroo’s Harbour Park into a city beach, with 280 tonnes of white sand and 150 cloud-like queen-size beds that can comfortably fit you and two of your closest mates.

And something for you....

About the author
Roxanne Calder
Managing Director

As Founder and Managing Director at EST10, Roxanne has an all-encompassing role that includes building and growing the business, as well as actively recruiting and consulting.

After completing a Bachelor’s Degree at Monash University, Roxanne began her recruitment career with renowned recruiter Julia Ross. From there, Roxanne worked in HR and recruitment with a number of global players and boutique businesses throughout Australia, the UK, Singapore and Hong Kong for over 20 years. She has been responsible for managing large teams and projects, implementing RPO models, managing and assisting businesses to an IPO and assisting companies in setting up their recruitment teams and processes.

Following completion of her MBA at the Australian Graduate School of Management, Roxanne launched EST10 in July 2010. In doing so, she hoped to combine the flexibility and high touch service levels of boutique agencies with the structure and strategy afforded to larger firms. Roxanne believes in high-touch, high-care consulting and is always on the lookout for consultants that share this vision of recruitment.