Are your employees deserving or entitled?

Posted On 27 Mar 2024

Are your employees deserving or entitled?

27 Mar 2024

Candidate Resource, Employer Resource, On The Job, Popular Culture

Entitlement has always been a part of our workforce to some degree. We value and encourage individuality, so what may have been hidden before has simply become more visible. A gradual adjustment. Until COVID that is. Now employee entitlement is showcased as today’s main attraction.

The pandemic presented us with a world of constraints and impositions. At times it even felt like an impingement on our rights. We have since escaped the confines, but its legacy remains. The result, a heightened contention for what is ours, is fiercely fought for even at work.
DESERVING VS. ENTITLED

Entitlement in the workplace, and anywhere for that matter, is an unattractive behavior. Entitled individuals believe they deserve more than others, with an increased belief in their “rights” no matter the rules or norms.

Simply put, a different set of rules apply to them. They see themselves as an exception. If your team is on the receiving end of a colleague’s entitled behaviour, they are likely feeling belittled, dismissed, and disregarded. Team morale will be low, and worse, it becomes a cultural norm.

The other fallout from the pandemic is the global skills shortage. The Great Resignation was closely followed, feeding, and encouraging entitlement.

Accepting promotions without any significant form of extension of self, no extra effort or time invested om coming up to speed, is an example of entitlement in its most spoiled form. As is expecting a salary increase simply for being present.

Booking annual leave or time off without checking first or following company procedures would be acting in an entitled way. The fact, as their employer, you may have very little choice but to ‘suck it up’ is beside the point. Every relationship in the workplace deserves respect including the upward management from employee to employer.

Entitled workers claim kudos for work they had little contribution to. They ask for assistance when, really, they are hoping for someone else to do their work and one that stands out the most, expecting others to pick up their workload because their own family, sport, study commitments, etc., are always a priority.

At first, you might consider your employee’s action as being assertive or putting in place good boundaries. So, you let it go. However, assertive employees with good boundaries show manners, respect, and gratitude. Entitled employees don’t. Instead, they take from you and the team. Vampire-like, it can be draining.

Gratitude differentiates those deserving employees from the entitled. Deserving employees put in the effort, try, and earn what they receive. They reciprocate with thanks and appreciation. Employees who are deserving show an interest in their job, the business, and the greater team. Their focus can be on self, but not at the expense of the group.

Deserving employees are also assertive. They ask for salary increases or flexibility at work but do so in a non-defensive manner and not as a given. They present a business case with valid reasons and consider the organization not just themselves. Deserving employees are a pleasure to work with, with a balance of reciprocated give and take.

But what if we considered entitlement in a different light? Maybe what we are experiencing from our employees is less about entitlement and more about vulnerability and fear.

For many, the post-pandemic and economic challenges changed our entire outlook on how to cope with uncertainty, leaving us little choice but to look out for ourselves. This easily shifts to the extreme of “me first.”

The unique experience of the pandemic cannot be underestimated. How people dealt with and continue to deal with even for decades to come must not be ignored. Instead, recognise that some behaviours might not be what they seem and disguise a sensitivity instead. Some calm, patience and understanding whilst addressing the perceived entitled behavior may strike the balance in today’s workplace.
What about the employers? We also remain fragile in some regards—even the toughest of us. Let’s be aware that we too, as we label quickly what we don’t like, are perhaps jerking the pendulum sharply back the other way. Are we projecting our sense of employer rights and entitlement, claiming back what we see as our ‘own’? It cuts both ways.

Originally published by www.fastcompany.com.au

About the author
Roxanne Calder
Managing Director

As Founder and Managing Director at EST10, Roxanne has an all-encompassing role that includes building and growing the business, as well as actively recruiting and consulting.

After completing a Bachelor’s Degree at Monash University, Roxanne began her recruitment career with renowned recruiter Julia Ross. From there, Roxanne worked in HR and recruitment with a number of global players and boutique businesses throughout Australia, the UK, Singapore and Hong Kong for over 20 years. She has been responsible for managing large teams and projects, implementing RPO models, managing and assisting businesses to an IPO and assisting companies in setting up their recruitment teams and processes.

Following completion of her MBA at the Australian Graduate School of Management, Roxanne launched EST10 in July 2010. In doing so, she hoped to combine the flexibility and high touch service levels of boutique agencies with the structure and strategy afforded to larger firms. Roxanne believes in high-touch, high-care consulting and is always on the lookout for consultants that share this vision of recruitment.

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